Next Level IT: Driving Innovation and Collaboration

Introduction to the Next Level Group

In today’s fast-paced technology landscape, staying ahead requires more than just great tools—it demands collaboration, insight, and a commitment to continuous improvement. That’s why Macro Connect is proud to be part of the Next Level Group (NLG), a national peer network of leading IT Managed Service Providers (MSPs) dedicated to sharing strategies, solving challenges, and shaping the future of managed services. Our recent quarterly meeting in Puerto Rico was a perfect example of how this community fosters growth and innovation.

What is the NLG Group and Why It Matters

The Next Level Group brings together MSP leaders from across the country to exchange ideas, benchmark performance, and explore emerging trends in technology and business. For Macro Connect, this isn’t just networking—it’s a strategic advantage. Through NLG, we gain:

• Operational Best Practices: Proven methods for improving efficiency and scalability.
• Technology Insights: Early access to trends like AI-driven automation and advanced cybersecurity frameworks.
• Peer Collaboration: Honest conversations about challenges and solutions that help us deliver better outcomes for our clients.

By leveraging these insights, Macro Connect ensures our clients benefit from cutting-edge strategies that enhance security, optimize IT operations, and drive business success.

A Look Back: Our Puerto Rico Session

Earlier this month, NLG members took a break from meeting at our respective home-bases and gathered in Fajardo, Puerto Rico. The agenda blended strategic sessions with cultural exploration, creating a perfect balance of work and inspiration.

Highlights from the trip included:

• Day 1: Welcome dinner and informal networking to set the tone.
• Day 2: Deep-dive on operations and results from Quarter 3.
• Day 3: Island business leaders joined the group to share their perspectives on technology and innovation

These sessions are structured to deliver maximum value: members share real-world challenges, exchange actionable solutions, and leave with fresh ideas to implement back home.

Spotlight: The Panel Discussion

One of the most anticipated moments of the trip was the panel on business and technology innovation in Puerto Rico, held on November 11. Moderated by Marla Pérez-Davis, former Director of NASA Glenn Research Center, the discussion featured thought leaders including:

• Alan Taveras – Invest Puerto Rico
• Hector Jirau – Parallel18
• Cristina Tamayo – Endeavor PR

The conversation explored how Puerto Rico is positioning itself as a hub for innovation, entrepreneurship, and technology-driven economic growth.

Topics ranged from leveraging AI for business transformation to building resilient cybersecurity frameworks.

For NLG members, these insights were invaluable—helping us think beyond traditional MSP models and embrace global trends that intersect with local ecosystems.

Looking Ahead

As we reflect on the success of this trip, we’re excited about what’s next and how both national and international best practices in IT and cybersecurity can improve outcomes for our clients and partners. We enjoyed the panel so much that we’re hosting one of our own in December!

Join us to see how private and public sector leaders are blending leadership and technology strategy for 2026. 

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