Lightning Fast MTTR - Powered By Humans

8 minutes. That’s how long it takes: 

• For sunlight to reach Earth.
• To perfectly hard-boil an egg.
• And — most importantly — for Huntress to respond to a cyberattack. 

Huntress’ 8-minute average MTTR (Mean-time-to-respond) is the fastest in the cybersecurity industry. In fact, 85% of alerts were addressed within 15 minutes, and 97% within 30.  

Why Should I Care About MMTR? 

This rapid response time applies specifically to Huntress’ Endpoint Detection & Response (EDR) for Windows and Apple devices, and Identity Threat Protection & Response (ITDR) for Google Workspace and Microsoft 365. When you’re under attack, every second matters. With a faster MTTR, the potential threat to your security is mitigated ASAP. Thus, attackers are less likely to compromise your systems and gain access to sensitive information. Whether it’s quarantining a malicious file on a device or identifying and shutting down suspicious login activity, a swift response is critical to protecting your organization. 

So how are these threats are shut down so quickly and effectively? The answer might surprise you. 

In the age of rapidly evolving artificial intelligence, it’s easy to get caught up in the belief that AI is the superior tool for everything – including cybersecurity. The truth? Utilizing a human-powered SOC (Security Operations Center) is exactly what allows Huntress to achieve their 8-minute rate. 

Accuracy:  

AI is great at recognizing patterns – but these machine learning tools aren’t capable of interpreting the nuance of cybersecurity attacks. Thanks to highly trained human intelligence, Huntress boasts a false-positive rate of less than 1%. When the SOC sends an alert, the threat is almost certainly real, allowing for a quick and decisive response. Utilizing AI only tools, on the other hand, can overwhelm teams with alerts. Human-based SOCs ensure that only verified threats are addressed, keeping teams focused and your information safe, always. 

Remediation: 

A human-based SOC offers a wider range of support than AI-forward ones when it comes to remediation efforts. Huntress offers a pre-authorized remediation option so the SOC team can address suspicious activity immediately. Or, you can choose which threats to address using a “click-to-approve feature.” While AI tools lack flexibility, human intelligence offers versatile options for remediation, adapting to your environment, operations, and needs.   

Cleanup:  

The benefits of human power don’t stop here – Huntress delivers a thorough recommendation report that identifies weak points and works to strengthen your infrastructure, preventing future exposures. Furthermore, Huntress uses the insight from the incident to improve detection and prevention capabilities for all clients. AI tools may be able to contain threats, but human power is essential to fully healing your systems.  

When under a cyberattack, speed is crucial – but speed is nothing without effectiveness. Huntress’ human intelligence-powered SOC delivers on both fronts: 

• An 8-minute MTTR, the fastest in the cybersecurity world 
• An expert-led SOC team that boasts a 98.5% success rate 

There truly is no competition: to keep your organization safe, cybersecurity must run on people, not bots.